Legal

PDF Homework Scanner Support

Help using PDF Homework Scanner. We will never ask you for a password, payment card, government ID, or unnecessary sensitive schoolwork — the app has no accounts, no payments, and no login.

Effective July 24, 2026Last Updated July 24, 2026
01

Contact us

Email [email protected]. Include the app version, your iOS/iPadOS version, device model, and a short description of what happened. Prefer synthetic or example pages when reporting scan problems.

App Store: Open in the App Store.

Do not send passwords, payment information, government ID, or sensitive schoolwork unless it is necessary to answer your question.

02

Account, subscription, and payment questions

There is no account or password. There are no subscriptions, purchases, refunds, or restore-purchase steps. If someone asks you for one of these to "unlock" PDF Homework Scanner, it is not us.

03

Camera permission

To scan with the camera: open iOS Settings, locate PDF Homework Scanner, choose Camera, and enable access.

If camera access is denied, you can still use the app by importing photos through the Photos picker or files through the Files picker instead.

04

Importing photos and files

Images and unlocked PDFs are supported. Password-protected PDFs are not supported. The app reads only the individual items you select; it does not access your full Photo Library.

05

Page limit

Each assignment supports up to 50 pages. Split longer assignments into separate scans.

06

Resuming interrupted work

If you were interrupted mid-scan or mid-edit, the app may offer to resume that work on the next launch.

07

A saved scan seems missing

Confirm that Save & Share or Save Only completed. Interrupted saves may not appear in the Library.

08

Sharing failed or the destination did not accept the PDF

Reopen the saved scan and retry Share or Submit. If the destination app or portal rejected the file, check that destination's requirements (file size, page count, filename).

09

Low storage

Free up device storage and try again. The app avoids partial saves rather than corrupt saves, so a save that fails will not silently damage your library.

10

Missing PDF or thumbnail

Open Settings → Audit & Repair Library. This attempts to rebuild missing PDFs or thumbnails from the underlying page images.

11

Class or organization issues

Open Settings → Manage Classes to rename or remove class labels used by the library search.

12

Deleting a scan

Use the library delete action, or open a scan and choose Delete from the scan menu. There is no verified bulk "Delete All Scans" action.

13

Version

The app version is shown inside the app's Settings screen. Public version at the time of this page: 1.0.

14

Backup

Saved scans may be included in Apple device backup according to your Apple settings and Apple's policies. Draft and temporary-export directories are excluded from backup.

15

Privacy requests

See Privacy Choices for the exact controls the app provides and how to request access, correction, or deletion related to support communications or applicable website data. Banana Apps cannot remotely retrieve or delete device-only app data.