Military Veteran Help — Privacy Policy

This policy covers the Military Veteran Help iOS and iPadOS app. It does not cover the getbananaapps.com website, Apple's platform services, or any third-party website, service, or government resource we link to.

Military Veteran Help is not affiliated with, endorsed by, sponsored by, or operated by the U.S. Department of Veterans Affairs.

Banana Apps LLC, located in Florida, United States. Support and privacy contact: [email protected]. Mailing address: a mailing address is available on written request to [email protected].

Military Veteran Help is an independent iPhone and iPad app from Banana Apps LLC that provides plain-language education about U.S. Department of Veterans Affairs benefits, disability claims, and transition, together with private, on-device wellbeing tools. Core use does not require an account. An optional account backup is available only when the shipped build is configured for it, and transmits only a small allowlisted profile subset. The app is not affiliated with, endorsed by, or operated by the U.S. Department of Veterans Affairs and does not provide legal, medical, or claim-representation advice.

Current platform: native iOS and iPadOS only. Minimum OS: iOS 17. No Android implementation exists.

U.S. military veterans navigating VA benefits, disability claims, transition, and mental-health load after service. The app also contains family- and caregiver-related content. intended for U.S. veterans and the family members or caregivers who assist them

Minimum age: ages 13 and up; the app does not currently enforce an in-app age gate. The app does not currently enforce an age gate.

Core use of Military Veteran Help does not require an account. You can install the app, read bundled content, and use the local claims, wellbeing, and reminder tools without signing in.

An optional account backup is available only when the shipped build is configured with Supabase credentials. Sign-in is required only if you choose to use account backup.

Email and password authentication is implemented and used for optional account backup.

Sign in with Apple: code exists but is disabled in the default configuration and is not described as available in the shipped build unless verified. Sign in with Apple is offered alongside email and password sign-in

Password reset: not currently implemented in the shipped build. password reset is available from the sign-in screen

Session material for a signed-in account is stored in the local iOS Keychain on your device.

When you opt into account backup and the shipped build is configured for Supabase, only the following profile fields are transmitted to Banana Apps' Supabase project:

• Preferred / display name
• Service branch
• Service status
• Service era
• Service-era tag

Everything else described in this policy remains on your device.

The following categories are stored on your device in SwiftData or the app sandbox and are not uploaded to Banana Apps:

• Local profile fields beyond the allowlist: goals, interests, onboarding answers, claim journey, first-time-filer state, wellbeing concerns, exposure flags, discharge status, current rating, considered conditions, learning style
• Claims workspace: evidence metadata references, statement drafts, appeals notes, checklist progress
• Wellbeing tools: journal entries, mood logs, symptom logs, trigger logs, self-check results, breathing sessions, grounding sessions, gratitude entries, values entries
• Medication references, dose logs, appointments
• Sleep logs
• Support plans and support contacts you enter
• Saved content, bookmarks, search history, read history, streaks
• Locally generated JSON export files you initiate

Claim entries, evidence metadata, and statement drafts are locally entered notes for your personal reference. They are not submitted to the VA, to any reviewer, to any moderator, or to Banana Apps. Nothing you write in these tools reaches VA systems from the app.

Mood, symptom, trigger, sleep, journal, breathing, grounding, gratitude, and values entries stay on your device. Self-check results are for your personal reflection and are not diagnostic. See Health & Safety.

Medication references, dose logs, and appointments are user-entered reminders and notes stored locally. They are not prescribing, not medical monitoring, and not transmitted to Banana Apps.

Support contacts you add (names, phone numbers, notes) are stored locally in SwiftData. They are not uploaded, indexed, or accessed by Banana Apps.

Search terms, saved items, bookmarks, checklist progress, read history, and streaks are stored on your device and are not sent to Banana Apps.

Reminders are scheduled and delivered by Apple UserNotifications on your device. There is no push token, no notification server, and no remote campaign provider. You can change the OS notification permission at any time in device settings.

Notification alerts and sounds can appear on your lock screen according to your device notification settings; anyone with access to your unlocked or previewable screen may see them.

You can create a local JSON export of your local records. The export file is written to the app sandbox until you share it through Apple's native share sheet or delete it. Banana Apps does not receive a copy.

When you share a file or link, the app hands the content to Apple's system share sheet. You choose the destination. Banana Apps does not learn the destination and does not receive a copy. The destination service or recipient receives the shared content under its own terms and privacy practices.

If you email [email protected], Banana Apps and our email provider may receive your email address and name, the message content, and anything you voluntarily attach.

Do not include Social Security numbers, VA file numbers, passwords, full payment information, medical records, or other unnecessary sensitive information in support messages. Support does not need any of these to help you.

Support mailbox provider, access controls, retention, backup, and deletion process: the support mailbox is hosted by Google Workspace, restricted to authorized Banana Apps LLC personnel, retained for up to 24 months, and deleted on verified request

Military Veteran Help does not use the following in the current shipped build:

• Camera
• Photo Library
• Microphone
• Contacts
• Calendar
• Location
• HealthKit
• Health Connect
• Motion & Fitness
• Bluetooth
• App Tracking Transparency
• Face ID / Touch ID
• Local Network

The app also does not include AI features, generative-AI processing, advertising, attribution SDKs, crash-reporting SDKs, third-party analytics SDKs, social feeds, public posting, comments, direct messages, community, in-app purchases, subscriptions, trials, StoreKit paywall, Superwall, Stripe, or consumable credits. Ambient noise is generated locally on your device and does not use microphone input.

• No third-party analytics SDK, crash-reporting SDK, advertising SDK, attribution SDK, or App Tracking Transparency request in the current build.
• Privacy-safe Apple OSLog failure categories and localized system error descriptions. Wellbeing content, journal text, claim details, and profile details are not intentionally written to operational logs. Apple platform diagnostics behavior, if enabled by you, is controlled by Apple.

Military Veteran Help relies on the following services:

• Apple — iOS/iPadOS operating system, local storage (SwiftData, Keychain), UserNotifications for optional local reminders, native share sheet, and App Store distribution. No Banana Apps account is created by Apple services.
• Supabase — Optional account authentication, cloud profile row storage for the allowlisted subset, and the account-deletion Edge Function. Used only when the shipped build is configured with Supabase credentials and you choose to create an account. Supabase hosts data in the United States and lists its sub-processors publicly
• Email providers — If you email Banana Apps for support, your message is stored by our email provider. the support mailbox is hosted by Google Workspace, restricted to authorized Banana Apps LLC personnel, retained for up to 24 months, and deleted on verified request

Supabase is used only as optional authentication and profile infrastructure when the shipped build is configured for account backup. Apple is used as authentication infrastructure only if Sign in with Apple is enabled and verified in the submitted build.

Local information is used to operate the app's features on your device. The allowlisted cloud profile subset is used only to restore your basic profile when you sign in on a new device. Support emails are used only to answer your message.

Transmitted to Banana Apps (only if you opt into account backup): the five allowlisted profile fields above and account authentication material handled by Supabase.

Everything else described in this policy stays on your device unless you deliberately share it via the share sheet or an export file.

Only the allowlisted profile subset and Supabase-managed auth material are linked to an account, and only when you use account backup. All local records described above are not linked to a Banana Apps account.

Nothing about you is publicly shared through the app. There is no public profile, no public feed, no comments, no messaging, and no community system in the current build.

Local data is stored on your device. Supabase data region and sub-processors: Supabase hosts data in the United States and lists its sub-processors publicly. Support-email provider location: the support mailbox is hosted by Google Workspace, restricted to authorized Banana Apps LLC personnel, retained for up to 24 months, and deleted on verified request. Website hosting and analytics processing are covered separately in the Website Privacy Policy.

The app relies on the standard iOS app sandbox, the local Keychain for optional session material, and platform controls Apple provides. Supabase handles authentication and profile storage using its own security practices when account backup is enabled. We use reasonable safeguards. No system is perfectly secure, and we do not guarantee security.

Local records remain on your device until you change or remove them, use Profile → Data & privacy → Reset everything, or uninstall the app. Cloud profile rows for opted-in accounts persist until you delete the account through Profile → Account & backup → Delete account or ask support to delete it.

Support-email retention, Supabase backup retention, and any legal retention exceptions: Supabase backups and logs containing your data are purged on their standard rolling schedule, typically within 30 days of deletion, the support mailbox is hosted by Google Workspace, restricted to authorized Banana Apps LLC personnel, retained for up to 24 months, and deleted on verified request.

The in-app deletion flow (Profile → Account & backup → Delete account) invokes an Edge Function intended to delete the authenticated Supabase user and the cloud profile row when it succeeds.

Cloud account deletion does not automatically delete:

• Local SwiftData records on your device (use Profile → Data & privacy → Reset everything)
• Local iOS Keychain material (behavior after uninstall is not yet confirmed)
• Copies of email you have sent to support
• Provider-side backups, operational logs, or every backup copy

See Delete Account for the full explanation.

Profile → Data & privacy → Reset everything clears local records on your device. The local JSON export creates a copy you can share via the share sheet. Uninstalling removes Military Veteran Help's locally accessible application data from that device; Keychain residue behavior is not yet confirmed.

You can withdraw the notification permission at any time in iOS Settings → Notifications → Military Veteran Help. The app requests no other runtime permissions.

Whether the app is directed to children: the app is not directed to children under 13. Minimum age: ages 13 and up; the app does not currently enforce an in-app age gate. We do not claim COPPA, GDPR-K, or other children's-privacy compliance without qualified legal review.

This policy covers the app only. Visits to getbananaapps.com are covered by the Website Privacy Policy and the Cookie Policy.

Fixed effective and last-updated dates are shown at the top of this page. Material changes may be described through the updated page or, where appropriate, an App Store update. There is no in-app policy-change notice mechanism today.

Support and privacy: [email protected]

Business: [email protected]

Banana Apps LLC · Florida, United States

Mailing address: a mailing address is available on written request to [email protected]