Delete Your Military Veteran Help Account

Open Military Veteran Help and go to Profile → Account & Sync → Delete account. Recent reauthentication is required. Review the subscription notice, confirm the request, and type DELETE if prompted.

Keep the app open and online until the server confirms deletion. Local deletion does not begin before that confirmation, protecting against accidental loss during a temporary server failure.

Confirmed deletion removes:

• The Supabase authentication account, sessions, MFA factors, and stored Apple credential
• Private cloud records, conflicts, sync tombstones, and evidence files
• Community profile, posts, comments, reactions, bookmarks, follows, blocks, mutes, notifications, reports, appeals, and moderation relationships tied to the account
• Local SwiftData records, local evidence files, protected Community cache, Keychain state, reminders, sync state, and provider identity on that device

Deleting the Military Veteran Help account does not cancel Help+ billing. Before deletion, use Manage Apple Subscription in the app or open Apple Account subscription settings to change or cancel the subscription.

If you want to keep the cloud account but remove the device copy, use the local reset controls under Profile → Data & privacy. This removes local records, downloads, reminders, and sync state but does not delete the cloud account or cancel Apple billing.

Uninstalling the app removes its app container according to iOS behavior but does not delete the cloud account or cancel a subscription. Delete the account in the app first, or contact support if you cannot sign in.

Email team@getbananaapps.com from the address associated with your account and request deletion help. We may ask you to confirm control of that email address. We will not ask for your password, MFA or recovery code, Social Security number, VA file number, medical records, evidence files, or payment details.

Deleted data may remain in encrypted provider backups until the normal recovery window expires, but it is not restored into an active deleted account. Support email you sent is controlled separately by the applicable mailbox retention process.

A non-identifying protected deletion receipt may remain only to let the app safely finish local cleanup if a successful server response was lost. It does not contain your content or provide access to the deleted account.

The server operation is designed to be safe to retry. Restart the app and reconnect. If the app says cloud deletion succeeded but local cleanup did not finish, keep the app installed and retry. Contact team@getbananaapps.com if the state does not resolve.

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