Military Veteran Help — Support

Military Veteran Help is an independent iPhone and iPad app from Banana Apps LLC. It provides plain-language education about U.S. Department of Veterans Affairs benefits, disability claims, and transition; private local-first claims and wellbeing tools; optional Help+ cloud sync; and an adult, pseudonymous, text-only peer Community with reporting, blocking, muting, moderation, and appeals. Private app records are never posted to Community automatically. The app is not affiliated with, endorsed by, or operated by the U.S. Department of Veterans Affairs and does not provide legal, medical, financial, crisis, or claim-representation advice.

Features vary by installed version. Historical local-only versions do not gain account, Community, subscription, or cloud behavior automatically.

Account-enabled releases support verified email/password, Sign in with Apple, password recovery, and optional authenticator-app MFA. Use the confirmation resend and password-recovery actions in the sign-in screen. Network features require a valid online session.

Existing local users may receive one 30-day migration period. Previously validated users may keep protected local access offline for up to 30 days.

Bundled education, claims tools, wellbeing tools, and saved local records remain available offline after required account validation. Community can show a protected per-account cached feed offline, but posting and other network actions wait for a valid connection.

Resetting this device removes the device copy, evidence downloads, reminders, and sync state. It does not delete the cloud account.

Help+ syncs eligible private records and validated PDF, JPEG, and PNG evidence files across devices. It does not make private data public. Use Account & Sync to enable, pause, retry, restore purchases, open Sync Issues, or manage the Apple subscription.

If sync fails, local data remains the immediate source of truth. Reconnect, confirm the account and Help+ status, then retry. Conflicting authored edits can be preserved as separate copies for review.

Every Community post, comment, and profile has report and member-safety actions. A report hides the target for you and sends it to the private moderator queue. Block hides both members from each other; Mute hides that member's content from you.

Use in-app controls first. If that is impossible, email team@getbananaapps.com with "Community Safety" in the subject. Do not copy member content, screenshots, usernames, contact details, claims, medical records, or credentials into email unless support asks for a minimal safe technical detail.

We aim to begin reviewing critical safety reports within 24 hours and other reports promptly, but these are operational targets—not guaranteed response times. Community is not continuously monitored or an emergency service.

Restricted or suspended members can still open Safety & Rules, submit an appeal, manage blocks/mutes, and delete eligible authored content. Appeal decisions appear in the in-app notification area when available.

Apple controls localized price, trial eligibility, renewal, cancellation, and refunds. Use Restore Purchases if active access is missing, and Manage Apple Subscription to change or cancel billing. Deleting the app or account does not cancel an Apple subscription.

To permanently delete the account, use Profile → Account & Sync → Delete account. Recent reauthentication is required. Server-confirmed deletion removes private cloud and Community data before the app clears local data and account state.

To remove only the device copy, use the reset controls under Profile → Data & privacy. See Delete Account.

Email team@getbananaapps.com from the address associated with your account and request sign-in or deletion help. We may ask you to confirm control of that address. We will not ask for your password, MFA code, recovery code, government identifier, full payment details, claim number, or medical records.

Use the local export in Profile → Data & privacy to create a copy of supported on-device records. For access, correction, or deletion questions about hosted data, email team@getbananaapps.com. See Privacy Choices.

Check iOS Settings → Notifications → Military Veteran Help, confirm the reminder is enabled in the app, and review Focus or Do Not Disturb. Reminders are scheduled locally; Community does not use remote push notifications.

If anyone is in immediate danger, call 911. For the Veterans Crisis Line, dial 988 then press 1, text 838255, or visit VeteransCrisisLine.net.

Confirm benefits and claims information through VA.gov or a VA-accredited representative.

If an issue continues after restarting and updating the app, email team@getbananaapps.com with the device model, iOS version, app version/build, the screen or operation, and a content-free description of the failure. Do not include private app or Community content.

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